• Enjoy fast-track access and glide up to the Burj’s observation decks in seconds via high-speed elevators.

• See Dubai from the clouds with access to Levels 124, 125, and SKY Level 148.

• Upgrade to lounge access at Level 152 for a VIP experience with light bites and panoramic views.

• Use your multimedia guide to identify Dubai’s icons—The Palm, Burj Al Arab, the desert, and more.

• Snap skyline selfies at dedicated photo points and stay connected with free Wi-Fi throughout your visit.

• Fun Fact: The reinforced steel bars utilized in the construction of Burj Khalifa, when laid side by side, would stretch 1/4th around the world.

What to bring

• A valid photo ID or passport is required for ticket verification and security checks.

• Comfortable, modest clothing is recommended. Smart-casual attire is advised for VIP lounge access or fine dining.

• Closed, comfortable footwear is recommended. Avoid high heels or wheeled shoes.

• Downloading the “At the Top” app in advance is recommended for audio guidance.

What’s not allowed

• Outside food and beverages are not permitted.

• Large bags, strollers, shopping bags, and suitcases must be stored in the designated baggage room.

• Prohibited items include sharp objects, glass containers, fireworks, pepper spray, firearms, multi-tools, and spray paint.

• Smoking is strictly prohibited inside the building.

• Pets and service animals are not permitted.

Accessibility

• All observation decks and lounges are wheelchair accessible.

• Accessible elevators and restrooms are available.

• Strollers are not allowed on the decks and must be checked at the entrance.

• Assistance is available on request at the venue.

Additional information

• Children between 3 and 16 years (or under 12, depending on the source) must be accompanied by an adult at all times.

• Guests should arrive 10 to 15 minutes before the scheduled entry time.

• Late arrivals may be denied entry without a refund.

• The average visit lasts approximately 90 minutes. Guests visiting Level 148 may stay there for up to 30 minutes before continuing to Levels 124 and 125.

• All visitors must enter through the Dubai Mall. Direct entry into the tower is not permitted unless you are a resident, hotel guest, or have a confirmed restaurant reservation.

• Free Wi‑Fi is available throughout the observation decks.

• Outdoor access may be restricted in poor weather conditions; refunds are not issued for such cases.

• For the best views, consider visiting just before sunset or during early morning hours when the city is often covered in fog.

• You will receive your mobile ticket in your email instantly.

• Display the voucher on your mobile phone with a valid photo ID at the will-call ticket counter.

• Please arrive at the redemption point 20 minutes before the scheduled time of your visit to avoid any delays.

• Enter the Burj Khalifa via the Dubai Mall, Lower Ground Level.

• Show your tickets at the will-call ticket counter at the At the Top entrance on the Lower Ground Level of Dubai Mall. Your PDF tickets will be exchanged for entry tickets at the counter.

• The redemption point is on the same level as Dubai Fountain. Get accurate directions by asking at the Dubai Mall Service Desks.

• Address: Financial Center Street, Along Sheikh Zayed Road, Next to Burj Khalifa - Dubai - United Arab Emirates.

Get Directions to the Redemption Point

Getting There

By Metro

• The nearest metro stop is Dubai Mall/Burj Khalifa, an 8-min walk to the mall.

• The MRed will get you there.

By Bus

• The nearest bus stop is Dubai Mall Metro Bus Stop Landside 1, 9 mins away from the mall.

• Buses #30, D03, D03A, and F13 will get you there.

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.